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How does this work?

With monzoon prepaid FTTH, you pay the monthly service fee in advance. Think of a prepaid mobile phone: you charge your prepaid account with a certain amount, and the fees are deducted from that balance. If your balance runs low, you need to recharge it so your connection keeps working.

And just like with a prepaid mobile phone, you're not tied to a subscription — you can cancel anytime.

We accept payments via e-banking, credit card, PayPal and at the post office.

How much and how often do I have to recharge my account?
As much and as often as you like! For example, you can recharge just enough for the next month, or enough for several months. Billing is not based on calendar months, but rather starting from the day your line was first activated. Example: you have ordered a new line and paid for one month. Your line is activated on March 10 and billed for March 11 through April 10. Therefore, another monthly fee needs to be on your account by April 10.
What happens if I forget to recharge my account?
We'll help you to keep this from happening by reminding you in time via e-mail and optionally also via SMS. If you don't recharge your account within 7 days after receiving a reminder, your Internet access will be disconnected.
What happens after I order? How long does it take?
After you've placed your order and paid the first month's fee, we will start implementing your FTTH line. This typically takes between 5 and 10 business days. As soon as your line has been connected, we will inform you via e-mail and SMS.
Can I have a static IP address?
Yes, on request we will provide you with a static IP address free of charge. You can order it in MyAccount (under "details" of the line).
All prices in CHF (incl. VAT)