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› Frequently asked questions
Administration
I'm moving — how does this work?
Balance and recharging
How much and how often do I have to recharge my account?
My line has been deactivated — what do I do now?
What happens if I forget to recharge my account?
Configuration guides
How do I configure my FTTH router?
Installation
Do I need to buy a router?
Do I need to install some kind of software on my PC?
Which DNS servers can I use?
Which SMTP server should I use?
Who will install my monzoon prepaid FTTH line?
Will any FTTH router work?
Ordering and setup
Can I have a static IP address?
Do I need to buy a router?
Is IPv6 supported?
My line has been deactivated — what do I do now?
What happens after I order? How long does it take?
Products
Why doesn't Monzoon provide a mailbox?
All prices in CHF (incl. VAT)