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Support › Frequently asked questions

• Administration
  • I'm moving — how does this work?
• Balance and recharging
  • How much and how often do I have to recharge my account?
  • My line has been deactivated — what do I do now?
  • What happens if I forget to recharge my account?
• Configuration guides
  • How do I configure my FTTH router?
• Installation
  • Do I need to buy a router?
  • Do I need to install some kind of software on my PC?
  • Which DNS servers can I use?
  • Which SMTP server should I use?
  • Who will install my monzoon prepaid FTTH line?
  • Will any FTTH router work?
• Ordering and setup
  • Can I have a static IP address?
  • Do I need to buy a router?
  • Is IPv6 supported?
  • My line has been deactivated — what do I do now?
  • What happens after I order? How long does it take?
• Products
  • Why doesn't Monzoon provide a mailbox?

All prices in CHF (incl. VAT)